Frequently Asked Questions

Question: Can I inspect the lot before bidding?
Answer: You are able to inspect the lot via the photos provided, and on pickup should you win the lot

Question: Can I bid on behalf of someone else?
Answer: Yes, you can bid on behalf of someone else. However, you will be responsible for payment if you are the highest bidder.

Question: Can I place a bid before the auction starts?
Answer: No, you cannot place a bid before the auction starts. Bidding is only open during the auction.

Question: Can I bid by phone or in person?
Answer: We only accept bids via our website, please create an account to place a bid.

Question: Can I cancel my bid?
Answer: No, bids are final and cannot be cancelled. Before placing a bid, make sure you are willing and able to pay the amount you are bidding.

Question: Can I bid on items if I am a seller on the site?
Answer: No, sellers are not allowed to bid on their own items.

Question: Can I bid on multiple items at the same time?
Answer: Yes, you can bid on multiple items at the same time. However, keep in mind that you are obligated to pay for all items you win.

Question: Can I bid from outside of the United States?
Answer: No, we currently only serve in person customers in the phoenix area, and are unable to support customers outside of our area of operation.

Question: Can I bid anonymously?
Answer: Yes, all bids are placed anonymously.

Question: What happens if I am outbid?
Answer: If you are outbid, you will receive a notification via email. You can then choose to place another bid if you wish.

Question: How are auction winners determined?
Answer: The highest bidder at the end of the auction is the winner.

Question: How do I know if I won the auction?
Answer: You will receive a notification via email if you are the highest bidder at the end of the auction. The notification will include instructions on how to complete the purchase.

Question: How long do I have to pay for the item if I win?
Answer: Payment must be made within the timeframe specified in the notification you receive if you are the highest bidder at the end of the auction. Failure to pay within the specified timeframe may result in the item being offered to the next highest bidder or being relisted for auction.

Question: How do I pay for the item if I win?
Answer: You will receive instructions on how to complete the purchase, including how to pay for the item, in the notification you receive if you are the highest bidder at the end of the auction.

Question: What happens if the item is not as described?
Answer: We do our best to provide accurate descriptions and photographs of all items. However, if an item is not as described, please contact us within five days of pickup to arrange a return and refund.

Question: How do I know if the auction has a reserve price?
Answer: If the auction has a reserve price, it will be specified in the auction listing.

Question: Is there a buyer's premium?
Answer: Yes, a buyer's premium is added to the final bid amount to cover administrative costs associated with the auction. The amount of the buyer's premium will be specified in the auction listing.

Question: Can you ship a lot to me?
Answer: We do not currently offer shipping on any lots.

Question: How long does the auction last?
Answer: The length of the auction varies depending on the item being auctioned. The end time of the auction will be specified in the auction listing.

Question: What happens if I miss the end of the auction?
Answer: If you miss the end of the auction, you may have missed your opportunity to bid. However, if the item is still available, you may be able to make an offer to purchase it.

Question: What happens if the auction is cancelled?
Answer: If the auction is cancelled, all bids will be cancelled and no sales will be made. We will make every effort to notify bidders of the cancellation as soon as possible.

Question: What is an English auction?
Answer: An English auction is a type of auction where bidders compete against each other by placing increasingly higher bids until the auction ends. The highest bidder at the end of the auction wins the item.

Question: What is the minimum bid schedule?
Answer: The minimum bid schedule is a set of rules that determine the minimum amount by which a bid must increase. The minimum bid amount increases as the value of the item being auctioned increases.

Question: What happens if there is a tie bid?
Answer: In the case of a tie bid, the first bid received is considered the winner.